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Sometimes Online Coupon Purchases Just Don't Work Out

April 30th, 2015 at 02:42 pm

I've had [mostly] great luck saving money with Groupon, LivingSocial, CrowdCut, Amazon Local, etc... but I have to share a *blah* purchase experience.

A couple months ago I saw a coupon on Amazon Local for professional carpet cleaning and thought "Score! This will be great for just before my new tenants move in!" I bought the coupon which was for 4 rooms (up to 250 sq ft each) and a hallway for $55.20 (really was advertised as $69 but I had a promo code.)

I called the company early April and scheduled an appointment for 4/29 at 4 PM. That was the latest they could come out so I gave in and just decided I'd take off work an hour and a half early. Not too big of a deal.

Well, 4/29 was yesterday. They called and left me a message around 2 PM saying they were running behind and asked that I call them back. I called them back around 3 PM (work and all that delayed me a little) and I got a generic "This caller is not answering at this time" voicemail. I wasn't sure if it was the correct number so I didn't leave a message. They tried calling me back around 3:15 and I didn't answer (again, I'm at work) and they did not leave me a message this time.

3:30 rolled around and I originally planned on leaving at this time to meet them at my rental property at 4. Because they had said earlier that they were running late I left at 3:40 instead. As I am driving to my house, I call them again just to get an ETA since we'd been playing phone tag. The guy answers the phone and says he's JUST arriving at another job site that is located in a city about 30 minutes from me. They were JUST arriving. Keep in mind that they were supposed to be at my house at 4 PM and it's 3:40 and they are JUST arriving at a DIFFERENT job.

Tell me if I am wrong here, but leaving me a voicemail message at 2 PM saying "We're running a little behind" does not equate to not even starting the job before mine until the time my appointment was supposed to occur.

The guy said he'd be at my house around 5 or 5:30. Keep in mind, this is my rental house, not where I currently live so no TV, no Internet, no food, no water, no nothing for me to busy myself with while I wait. I decided to run to Trader Joes to pick up flowers and a card for my new tenants and then sat outside the house for an hour while I waited since it was nice out. I could have been working... but no. I left work early thinking they would only be "running a little behind."

They arrived around 5 PM and proceeded to then complain about how the owner of the company overbooked them, etc... etc... and also told me they had to charge me an extra $80 for "heavily soiled carpeting." BS. I don't wear shoes in the house, I don't have children, and my cats were indoor cats so never brought dirt inside. There was no way my carpets could have been considered "heavily soiled." I told him he should give me a discount since they were an hour late and because I didn't have a hallway for them to clean when my coupon includes that. He then told me $80 was a discount.

Anyway, there is my rant about my most recent online coupon purchase fail. Do you guys have any experiences you'd like to share?

1 Responses to “Sometimes Online Coupon Purchases Just Don't Work Out”

  1. snafu Says:

    Carpet cleaners more often than not fail to deliver what the client expects. They cime late, change the date because they are over-booked and running late, do a haphazard job, offer 'new techniques' that don't exist, charge more if the bedrooms are upstairs and use equipment that is incapable of extracting a reasonable amount of water used. The last time we had carpets cleaned it took 3 days for the carpet to dry.

    I'd complain to Dealathon or Deal of the Week or whoever the coupon seller, Better Business Bureau, every social media site you can think of, Yelp and whoever is popular in your area. I think the principals have no principles and keep changing their names as the negative remarks pile up.

    I finally gave up and bought a refurbished Kartcher type with a bunch of brushes. I support the steam power with that mix of water, rubbing alcohol and vinegar in a spray bottle for those spots where something spilled. I'm really enjoying it this spring as I tackle windows.

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